Returns / Refunds / Shipping

Return & Refund Policy

Thanks for shopping at Alessandro Caffe.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

If you are unsatisfied with the quality or condition of your product, you have 15 calendar days to return the product from the date you received it.

To be eligible for a return, your item must be unused and unopened in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund/replacement after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.